FAQS
GENERAL QUESTIONS
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the Contact us page.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the Contact us page.
PAYMENT
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Paypal, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
We additionally offer support for Paypal, Apple Pay, and Google Pay.
You can chose these payment methods at checkout.
SHIPPING
Where do you ship?
We currently ship in the British Isles, the UK and USA.
For shipping outside of these countries, please reach out to our support through our Contact Us page.
For shipping outside of these countries, please reach out to our support through our Contact Us page.
How can I track my package?
Not all our methods of delivery provide tracking. Once you have placed your order, we will send you a confirmation.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it) this will not always be the case.
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it) this will not always be the case.
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Will I pay taxes for international shipping?
Deliveries in Europe will have to pay custom taxes.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.
For more information, please refer the to website of the delivery partner handling your delivery.
RETURNS
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our Contact Us page.
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support using our Contact Us page.
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
Returns within the UK are unfortunately are not free. You can refer to the Make A Return page.
Feel free to contact our support agents through our Contact Us page for more details.
Feel free to contact our support agents through our Contact Us page for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
OTHER QUESTIONS
Do you have physical stores?
We currently have a physical stores under our brand name based in Nailsworth.