FAQS

GENERAL QUESTIONS

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to update you the status of your order. 

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as a separate email from 'Royal Mail' the link to track your order (when the delivery method allows it). Please check your spam/junk folders.

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Can I change my order?
We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please reach out to support through the Contact us page.

PAYMENT 

What payment methods do you accept?
You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Apple Pay, Shopify payments and Google Pay.

You can chose these payment methods at checkout.

SHIPPING

Tell me about postage

Please see our Delivery & Shipping page here.

Where do you ship?
We currently ship in the UK (from Dec 2020) however we are not able to provide shipping to Northern Ireland at the moment, for further details please contact us.

How can I track my package?
Not all our methods of delivery provide tracking. Once you have placed your order, we will send you a confirmation.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as a separate email from 'Royal Mail' the link to track your order (when the delivery method allows it). Please check your spam/junk folders.

Additionally, you can track the status of your order from your "order history" section on your account page on the website.

Will I pay taxes for international shipping? ***
Normally yes deliveries in Europe will have to pay custom taxes, however currently we are not shipping to Europe.

Our delivery partner will handle the clearance and will invoice you in local currency for the duties and taxes linked to your order.

For more information, please refer the to website of the delivery partner handling your delivery.

RETURNS

As part of environmental policy, we’re switching to online returns. This means you’ll no longer receive a paper returns slip in your parcel.

Please email - returns@woodcockandcavendish.co.uk

Do you accept returns?
We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request

To ask for a return, please contact us directly.

Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?
Returns within the UK are unfortunately are not free. 
If the item is unwanted you will not receive a refund on your original postage, if there is fault with the item we will refund you your original postage.

Feel free to contact our support agents through our email: returns@woodcockandcavendish.co.uk, for more details.

How long does it take to process a return?
Returns are confirmed within 7 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 7 days of our services accepting your return. You will receive an email confirming your refund.

OTHER QUESTIONS

Where can i find my nearest stockist?
We currently work in close in collaboration with a store in Gloucestershire.
Woodcock and Cavendish logo